Damage or shortage upon delivery
The risk of damage or loss of delivery is borne by FAM Flower Farm.
So you do not have to worry about it. If you have received your order, we ask you to inspect the products properly.
The inspection can take place after you have signed a waiver for the driver. With this signature, you only confirm the number of packages you received. When the driver resumes his work, you can carry out the inspection.
Despite our efforts to deliver your order accurately, it may seem that you are not satisfied with something.
Once you have received your order, we ask you to inspect the products properly. Even if you do not use the products immediately, it is important that you inform us within 3 working days of any damage, defect or shortage upon delivery.
If you notice damage or delivery shortage we would like to receive photos for a prompt handling.
Below are the guidelines:
1 - A picture of the entire size / exterior of the package, showing the overall condition of the package;
2 - A photo of the shipping label;
3 - A picture of the opened package, with the contents and inner packaging IN the package being clearly visible;
4 - A picture of all types of inner packaging you find in the package;
5 - A picture of the full size of the item;
6 - A detailed photo (close-up) of the actual damage to the item.
As soon as we have received all your photos, we can handle the complaint as soon as possible